We were a small company with 5 full time employees in our 11th year in business. Needless to say this was a huge event for a young company.
Part of the reason for our success is that we always took the high road. No high-pressure sales tactics, we educate our clientele so they can make the right decision and if we make a mistake we admit it and correct it. We also repair any associated damages, this was not the norm in the roofing industry. We had 0 complaints with the BBB for 15 years. This was exceptional and being awarded the BBB’s Ethics Award set us apart from our competition.
Sunik refused to install inferior products that were commonly installed at that time. We would not compete for those jobs. So doing the right thing did cost us jobs.
At the time roofers were leading the BBB in complaints. The late Norm Haines, then president of the BBB, commented to me on the night we received our award that roofing and ethics was a bit of an oxymoron, given that the roofing industry had such a bad reputation
My partner Lowell and I worked diligently volunteering our time to many organizations and initiatives, to better the roofing industry and we still do today.
We know that an award is based on past performance, and that a company is only is as good as it’s last job. You cannot rest on your past achievements.
At Sunk Roofing we strive to be the best we can be.
We have been chosen for many awards over the years and I am honored by all of them, but this is the one award we are most proud of. The BBB wrote the book on Ethics so to receive this award from such a well-respected organization is very special.